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Customer Service Specialist
Req Number: US -7707TMGC12
Country United States Department Customer Service
State Province California Job Type Not specified
City Location US - California - Carlsbad Brand TaylorMade
PostalZip code Not specified Relocation Offered No
Position Summary
As a corporate contact for TaylorMade retailers and end users Customer Service Specialists CSRs respond and follow through on customer orders and requests within company policyguidelines to deliver world-class service Responsible for receiving and resolving approximately 75-150 calls daily in our fast paced high energy Customer Service call center CSRs project a positive helpful attitude while being an active listener to attend to numerous tasks and responsibilities CSRs are expected to be TaylorMade product experts as they will be confronted with a wide variety of inquiries many of which will require a strong understanding of our product attributes This position is multi-task oriented and will include responsibilities in both customer service and sales functions
Essential Functions and Key Responsibilities
* Process a wide variety of calls identify service problems and initiate appropriate action to resolve problems
* Utilize systems to input research expedite and track orders returns and warranties
* Educate callers daily through routine incoming service calls of our products policies and procedures
* Answer questions and resolve issues based on phone calls from authorized TaylorMade retailers and consumers
* Assume responsibility for decisions tasks and actions that may affect retailers and departments within our company
* Employ top-notch oral communication skills to recognize problems and achieve the best solution with external customers
* Provide timely and accurate guidance and service to callers for a variety of products policies and programs
* Actively participate in team atmosphere to achieve department and company goals
* Retrieve information from a variety of systems and references
* Contribute to team and company achievement through regular ongoing training programs as administered by supervisors trainers and Human Resources
* Support other customer service functions custom sales support in a backup capacity
* Performs other related duties and assignments as required
Education Training Professional Certification and Work Experience
* Bachelor’s degree in a business related field or a minimum of 2 years Customer Service related work experience in the golf industry required Golf Academy Graduate preferred
* Working knowledge of golf products and business in a customer service environment highly desired
* Mastery of the English language with superior written and verbal communication interpersonal and persuasion skills are required
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* Successful experience in “team” service setting is mandatory
Knowledge and Skills Requirements
* Golf industry knowledge required
* Must demonstrate a superior customer service focus telephone etiquette and effective verbal written and keyboard skills
* Individuals must work cooperatively and establish positive cross-functional relationships within the organization
* Knowledge of Microsoft Office Products is essential
* Excellent communication interpersonal and influencing skills are paramount
* Active listening skills telephone etiquette and customer service orientation mandatory
* Unparalleled organization skills with the ability to conduct several high priority projects with a keen attention to detail required
Work Environment Physical Requirements
* TaylorMade Customer Service is committed to promoting a high performance culture and seeks candidates who are dedicated to delivering best in class service to our customers leading to superior satisfaction loyalty and retention
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* CSRs are regularly required to sit use computer and phone for prolonged periods
The above Essential Duties & Responsibilities list includes those duties and responsibilities for which the position exists and which must be satisfactorily performed in order to be successful in the position However the job description is not intended to be an all-inclusive listing of work requirements