Browse Similar Jobs: Customer Service
Customer Service Rep
Req Number: HQ - 10043
Country Belgium Department Customer Service
State Province Belgium Job Type Not specified
City Location Brussels Brand adidas
PostalZip code Not specified Travel Extent No Travel
Purpose & Overall Relevance for the Organisation
* To deliver outstanding Customer Service to a pre-determined group of retail customer accounts specific to a single brand
* To proactively manage order-books ensuring on time in full deliveries
* The job holder will be responsible for all customer service related activity for adidas customers
Key Responsibilities
* Maintaining your order book daily following of all needed processes form order receipt through to delivery
* To pro-actively advice customers and sales managers of any issues affecting customer orders and deliveries
* To establish and maintain positive relationships with internal and external customers in the company’s best interests
* Handling of returns- faulty products and customer returns
* Minimise overdue orders through regular review of order books with sales managers and customers
* Validate order books proactively to minimise failed deliveries
* Pro-actively manage customer order books ensuring integrity of orders and maximising sales and conversion opportunities
* Gather future order book requirements and work cross functionally to deliver within agreed timelines
* Drive against specific KPI’s to improve standards service and financial results following through on improvement opportunities wherever possible
* Use retailer sales and inventory information to encourage sales interacting activity across the supply chain
* Attend aligned logistics meetings to track order books through supply chain positively influencing where possible
* Utilize Customer Interactive Centre system CIC to deliver efficient and customer focused experience
* Support business on delivery of sales and financial targets and objectives
Key Relationships
CS Operations Distribution Sales Customers Credit Management
Knowledge Skills and Abilities
Dutch fluent writtenspoken
EnglishFrench fluent writtenspoken
Microsoft Office Outlook Word Excel Powerpoint – advanced knowledge
SAP
Requisite Education and Experience Minimum Qualifications
* MBO level or education in the field of administration
* Functional > 2 years in a CS role focused on retail accounts