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Consumer Relations Representative
Req Number: US -7593ADI12
Country United States Department eCommerce
State Province Oregon Job Type Retail - Consumer Relations Sales & Customer Service - Customer Service Administrative - Administrative Other
City Location Portland Brand adidas
PostalZip code Not specified Travel Extent No Travel
You share our passion for sports fashion and an active lifestyle You are ambitious keen to learn and quick on the uptake You also know how to communicate and assert yourself with an open attitude and determination You enjoy working in a team environment and think internationally You are fully conscious of the fact that flexibility logical thinking and the ability to adapt to new situations are essentials for winning the game
As our Consumer Relations Representativeyoull be expected to bring your own MVP performance to the tasks below
Purpose
Support the Customer Service Manager and the Consumer Relations team in the day-to-day operations of the eCommerceConsumer Relations department while providing the highest level of customer service
Key Accountabilities
* Act as a brand ambassador and cultivates a professional relationship by communicating effectively with customers in both verbal and written communication regarding adidas products advertising promotional programs return procedures and other company policies
* Research programs historical documentation catalogs etc to successfully comply with consumer requests and resolve consumer complaints
* Respond to a variety of consumer inquiries resolves questions and directs consumers to the appropriate resolution channel when needed
* Assist in the execution of marketing projects targeted toward consumers
* Report recurring and potential consumer complaintsproblems to Manager with recommendations on how to be proactive in their future prevention
* Assist in the development of systems and reports to document consumer inquiries and comments and provide information to adidas organization about consumer needs and preferences
* Work at adidas tent sales and Retail store events as needed
Knowledge Skills and Abilities
* Ability to perform all duties in an accurate timely and professional manner within the guidelines of company procedures and policies while maintaining a flexible approach at resolving consumer requests
* Excellent customer service skills with a demonstrated ability to work with difficult consumers andor situations
* Works independently in a proactive manner to resolve issues before they reach crisis proportions effective problem solving skills
* Demonstrates flexibility and the willingness to adapt and learn in a fast-paced environment
* Strong computer skills with MS Office applications such as Word Excel Access
* Excellent interpersonal and communication skills with an emphasis on heavy phone interactions
* Ability to lift up to 20 lbs sit andor stand for long periods or time Position requires heavy phone use
* Fluency in English written and spoken
* Ability to speak Spanish preferred
* SAP and other systems training preferred
Qualifications
* Associate’s degree AA or equivalent from college or technical school
* Six 6 months customer service experience
* Or equivalent combination of education and experience
adidas founder Adi Dassler was inspired by a single idea when he made his first shoes at the age of just 20 to provide every athlete with the best footwear for his or her respective discipline And 85 years later we have almost 16000 employees worldwide who put this same passion and commitment to innovation into each concept component process and product we produce
Our mission is to be the leading sports brand in the world At adidas we understand it takes a village to accomplish this mission adidas provides equal employment opportunities to all employees and applicants for employment without regard to race religion color sex national origin citizenship creed age marital status sexual orientation veteran status mental or physical disability or any other protected status unrelated to the performance of the work involved You may have heard us say 'Impossible is Nothing' or 'Celebrate Originality' to us these phrases are more than just words If you share this same passion then apply today