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Assistant Manager Retail Operations
Req Number: AP - 3546
Country Malaysia Department Retail
State Province Malaysia Job Type Not specified
City Location Petaling Jaya Brand adidas
PostalZip code Not specified Relocation Offered No
To be performed in alignment with global and regional guidelines
Functional
Operation
- Implement Retail operating procedures policies and controls Ensure Retail Operation Excellence
- Ensure compliance with all statutory and corporate affairs requirements on a timely basis as appropriate
- Develop and review marketing plans and opportunities to deliver sales and profitability target
- Ensure delivery of 100 Customer Satisfaction & MSP results
Data analysis
- Supervise the preparation of new store business forecasts budgets and reports on aspects of profitability capital expenditure and operation performance where appropriate
- Participate in group business planning and monitor results and policies of competitive organizations when preparing future plans and strategies
- Manage key retail related research programs mystery shopper & competitor benchmarking and use the results to develop performance supporting projects for the markets
- Track and benchmark internally & externally the markets performance identify areas in need of support and develop projects with the markets to improve performance
Budget & Expenses
- Prepare and monitor revenue and expenditure in the retail storesoutlets to ensure attainment of profit objectives
People
Provide coaching & feedback to direct reports and foster their performance development
Provide effective product support to Store Operations team
Contribute retail operations expertise to internal and external retail training program development
Controlling
Own Retail Operation’s KPIs
Tracking of own KPIs